Articles/Publications
Ms. Jamison has authored more than 100 articles and publications in the trade press, through Gartner Group, in vendor collateral and white papers, and in collaborative studies with other firms. Her research includes the following:

Articles/Columns

Voice Value: Does Anybody Care about Voice Verification? Read Article

Voice Value: The Case for Easy Speech: Metaphor Solutions and Planet Payment, Speech Technology Magazine, July 2008. Read Article

Innovations: Inside SRI's STAR Labs, Speech Technology Magazine, May 2008. Read article

Innovations: Apple's new TTS, Speech Technology Magazine, March 2008. Read article

Datria Fast Forwards Warehouse Speech Applications. Speech Technology Magazine, November 2007

Speech Technology with Impact - With CallWave, I Can See What You Are Saying. Speech Technology Magazine, September 2007

Interactive Digital: The Effective Use of Adaptation in VUI Design. Speech Technology Magazine, June 2007 - Read article

Innovative Research in the Labs, Part VII: SpeechCycle. Speech Technology Magazine, April 2007 - Read article

Innovative Research in the Labs, Part VI: AT&T. Speech Technology Magazine, January 2007 - Read article

Innovative Research in the Labs Part V: Intervoice Center for Conversational Technology at the University of Texas at Dallas. Speech Technology Magazine, November 2006 - Read article

Innovative Research in the Labs Part IV: Carnegie Mellon University. Speech Technology Magazine. September 2006 - Read article

Innovative Research in the Labs Part III: Nuance. Speech Technology Magazine, July 2006 - Read article

Innovations-Speech Technology with Impact: Innovative Research in the Labs Part II-IBM Research. Speech Technology Magazine, May 2006 - Read article

Innovations: Speech Technology with Impact-What Is Going on in the Labs? Speech Technology Magazine, March 2006 - Read article

Speech in the Travel Industry. Speech Technology Magazine, August 2004 - Read article

Speech in the Warehouse. Speech Technology Magazine, August 2003 - Read article

Speech Recognition Market Trends. Commfusion.com, January 2001

The Morphing of the IVR Market. Commfusion.com, March 2001

Independent Studies
UC End User Productivity Study (June 2008)

CT Reseller's Expectations and Vendor Relationships, IN-Fusion Group, October 2000

The BioMarket Project-Public Awareness of Biometrics Pilot Study in collaboration with Brand Marketing Services, Ltd., December 2002
Dataquest/Gartner Group
Interactive Voice Response Market Share and Forecast reports for North America, 1994, 1995, 1996, 1997

Voice Messaging Market Share and Forecast reports for North America, 1994, 1995, 1996, 1997

Unified Messaging Market and Forecast, July 1995

End User Study-End Users Speak out on Unified Messaging, July 1999

Speech Recognition in Telephony, and Industry Update, September 1998

Unified, Universal, Integrated-What's the Difference, January 1998

Voice Processing, a Global Market Look, August 1997
White Papers
Your Voice is Your Key – Voice Authentication’s Appeal in Multifactor Authentication Sponsored by Convergys (August 2009) - Read White Paper (PDF)

Beyond the Customer Satisfaction Horizon – Fostering Loyalty Through Customer Service. Sponsored by Nuance (January 2010) - Read White Paper (PDF)

Contact Center Hosting - When a Trend Becomes a Preference (December 2008) - Sponsored by Echopass - Read White Paper (PDF)

They Called Me! How Interactive Outbound Speech is Revolutionizing Customer Service (August 2008) - Sponsored by Voxify- Read white paper (PDF)

Peering Past the Unified Communications Frenzy (June 2008) - Sponsored by Interactive Intelligence

UC End User Productivity - How End Users are Finding Value from Unified Communications (May 2008) - Sponsored by Genesys

IVR Static, Web Dynamic Update Your Speech Applications Like Your Web Site (January 2008) - Sponsored by Voxify

Split Decision - How Vendor Bias Affects the Complex Hosted vs. Premise IVR Business Case (July 2007) - Sponsored by Voxeo - Read white paper (PDF)

Self-service Applications in the Retail Market, Vertical Networks, January 2006

Intervoice in Finance (vertical markets IVR), Intervoice, June 2004

Witness Systems - Speech Analytics (October 2003) - Sponsored by Witness Systems (now Verint)

Creating New Revenue Streams and Enhancing Customer Loyalty in Fixed Networks (enhanced services), Webley, May 2002

Speech Recognition in Financial Services (speech recognition), SpeechWorks (now Nuance), March 2001

Natural Language in Contact Centers (speech recognition), Edify (now Intervoice), March 2001

The Open Speech Web (speech recognition), SpeechWorks (now Nuance), September 2000