I had the pleasure of being introduced to Dimension Data at the Cisco Unified Communications Summit in Toronto in September. Dimension Data, founded in 1983 and headquartered in South Africa, is an IT services and solutions provider with vast expertise in networking, security, operating environments, storage, and contact center technologies. They aren’t your typical systems integrator/VAR outfit either. They are huge; managing over $12B in network infrastructure around the globe. In fact, they have built out over 2000 IP networks in just the last three years, and are heavily into unified communications. They are also a Gold partner for both Cisco and Microsoft on five continents, and just recently received a Cisco Master Unified Communications Specialization designation.
This week I had the chance to speak to Andrew Briggs, Managing Director - Converged Communications & Customer Interactive Solutions for Dimension Data. We spoke about Dimension Data, their operation, when they got into unified communications and contact centers, and how they position these offerings to their clients. Since Dimension also sells a lot of both Microsoft and Cisco products, Andrew gave an example of one of their Australian clients that uses that combination in a broad unified communications deployment.
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