Just a short update on VoxIQ. Seeing as my August 19th blog title was “VoxIQ Enhances Next Generation Speech Recognition in the Contact Center and Beyond”, I figured I would have to give an update and say that VoxIQ enhances itself this time. True. VoxIQ and Loquendo announced this week that VoxIQ is using Loquendo’s Automated Speech Recognizer (Loquendo ASR) through Loquendo’s VoxNauta VoiceXML and CCXML platform to facilitate improvement in real-time call flow between agents and customers.

Interactive Intelligence announced their 3.0 release for Customer Interaction Center (CIC) and Vonexus Enterprise Interaction Center (EIC) with lots of new functionality, including integration to Microsoft Office Communications Server and Microsoft Exchange 2007 Unified Messaging, and some features to simplify deployment. But the new security features and speech technology function were what caught my eye.

It was a slow week in Telecom, UC, etc., or at least last week felt that way. Perhaps, other than hearing that Wes Hayden left his position as CEO of Genesys to become president of Nuance’s Enterprise Communications division, a lot of announcements seemed aimed at keeping attention on the big player’s UC offerings, ahead of Microsoft Office Communication Server (OCS) 2007 debut. For example, Nortel and Polycom announced the addition of HD Video and Telepresence to Unified Communications, and IBM made public promises of tighter levels of integration between its own UC platform and its new, free Lotus Symphony productivity suite. Still, I expected to hear something earth shattering as fall is typically the season when many big player analyst events occur.

I spent much of last week in sunny Phoenix at Interactive Intelligence’s partner conference, which was quite a show. For a company of roughly 600 people, competing with the likes of the Cisco’s and Avaya’s of the world, they are doing all right. After 15 consecutive profitable quarters, cash flow is up, sales are way up, and they keep getting awards like Indianapolis’s sixth fastest growing company, placement among Indiana’s 50 great businesses, and just missed cracking the 200 mark among the top 500 Global Software and Services Suppliers – the company ranked 209th in this year’s Software 500, up 21 spots compared to last year.