About Jamison Consulting
Nancy Jamison provides in-depth research,
analysis and insight to clients in the areas of
unified communications, speech technologies and
contact centers. Ms. Jamison delves into these
technology markets to explore how each
technology affects the end user, from the
executive, contact center manager, or
applications developer, to the retail customer.
Whether breakthrough technology or integration
of existing applications, she clarifies how it
all works and why it matters.
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Your Voice is Your Key – Voice Authentication’s Appeal in Multifactor Authentication
Sponsored by Convergys (August 2009). Click here to download.
JWebinar: Voice User Intelligence – Customers Demand Intelligent IVRs (December 2008). Click
here to to listen to recorded broadcast.
Beyond the Customer Satisfaction Horizon – Fostering Loyalty Through Customer Service.
Sponsored by Nuance (January 2010). Click here to download. |
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January 20, 2010
Voxeo continues to build out the company’s unified communications strategy and portfolio with the acquisition of ClackPoint, a real-time multi-media collaboration platform, that is both simple and easy to deploy, and inexpensive compared to traditional standalone conferencing/collaboration offerings. . .
Read
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 Podcast with Rick Moran on the SMB market
Cisco has done extensive research into understanding the needs and make up of companies in the SMB market. In this podcast, Nancy Jamison talks with Rick Moran, Vice President of Small Business Solutions Marketing at Cisco, about the SMB market, how it differs from enterprise, and what the needs and opportunities are for solutions such as unified communications.
>Listen Now >Learn More About Rick >View Full Podcast
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